Refund policy


Effective Date: November 26, 2025
 Last Updated: November 26, 2025

At ELVAYN, we want every customer to feel confident when shopping with us.
 If your purchase isn’t quite right, we’re here to help. This Refund & Returns Policy explains how you can return an item, receive a refund, or request an exchange in accordance with U.S. consumer standards.

1. Your Right to Return (30-Day Guarantee)

You may return your order within 30 days from the date of delivery.

To be eligible for a return, please ensure that:

  • The item is unused, unworn, and in its original condition

  • All original packaging, tags, and accessories are included

  • Proof of purchase (order ID or receipt) is available

Items that show signs of use, damage, or wear caused after delivery may not be eligible for return unless faulty.

2. How to Start a Return

To request a return, simply contact us:

Email: info@elvayn.com
 Phone: +31630678427

Please include your order number and the reason for your return.

Our customer service team will provide:

  • The correct return instructions

  • The return address appropriate for your order

Returns should not be sent without contacting us first so we can ensure proper and prompt processing.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.

4. Refunds

Once your return has arrived at our processing center and been inspected, we will notify you by email.

Approved refunds will be issued within 5–10 business days to your original payment method.

Please note:

  • Depending on your bank or card provider, it may take up to 14 business days for the refund to appear.

  • If a return is not approved (e.g., used or damaged items), we will contact you to discuss next steps.

5. Exchanges

If you’d like to exchange an item:

  • Begin by contacting our customer support team.

  • Our team will guide you through the exchange process.

  • In some cases, we may advise returning the item for a refund and placing a new order.

This ensures fast processing and correct stock handling.

6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery or as soon as reasonably possible.

To speed up the process, please include:

  • Photos of the issue

  • Your order number

  • A brief description of the problem

We will arrange either a replacement or a full refund, depending on your preference and availability.

7. Contact Information

Customer Service Is Available:
 Monday–Friday: 9 AM - 5 PM (EST)

Email: info@elvayn.com
 Phone Number: +31630678427

 

8. Company Information

This online store is operated by:
 ELVAYN, registered in The Netherlands under company number 90821424.

For delivery times and shipping methods, please view our Shipping Policy.